See the funds reflected in your accountafter we send you the refund Cancellations

We cannot accept order cancellations on any bespoke or custom made items past 24 hours after order placement.

For all other items that have not shipped, we will accept a cancellation and issue a full refund to your credit card account. To cancel, simply log on to your Account on our website, and cancel the order. You may also cancel via email by email us at kajal@kajalnaina.com

For all items that have shipped, find the return policy that applies below.

Returns

Can I return items online?

Return of Diamond jewellery:

You can return any of your jewellery (excluding bespoke or custom made items) within 14 days of your purchase with full refund.

All the products must be returned in the original condition, in the original packaging, unaltered and unused.

We will fully refund the payment (excluding shipping charges) once we receive the jewellery and it is verified by our Quality Assurance team. Shipping charges are not refundable.

After the 14 day period, if at any point of time you want to Exchange/ Return or Upgrade the product, it will be possible as per our Exchange/ Buy back policy.

We do not accept returns on any bespoke or custom made items.

To be eligible for a return:

– your item must be returned unaltered, unused and in the same condition that you received it.

– It must also be in the original packaging.
– Product should be accompanied with Original Product Certificate and Original and a copy of the Invoice. In case if a customer cannot produce the original certificate of the product, we will send the jewellery/solitaire to the Lab for recertification and the certification cost shall be borne by the customer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. During the quality check of the product upon return, any product which show signs of wear and tear, or have been resized, altered, damaged will not be accepted and our buyback policy will be applicable. We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually about 10-14 days)

Shipping charges are not refundable, and you are responsible for the return shipping charges. Costs related to return shipments will be at your own expense unless return shipment is due to a fault on behalf of KN.

For assistance with your online exchange, please contact support@kajalnaina.com

Return of Pearl Jewellery:

You can return your pearl jewellery, within 14 days of your purchase. All the products must be returned in the original condition, in the original packaging, unaltered and unused. We will fully refund the payment once we receive the jewellery and it is verified by our Quality Assuarance team.

Shipping charges are not refundable.

After the 14 day period, there is a 3 month period to Exchange/ Return or Upgrade the product, it will be possible as per our Exchange/ Buy back policy.

We do not accept Returns or Exchanges on any Pearl jewellery after the 3 month period.

Late or missing refunds (if applicable)

After we have sent you refund confirmation it may take 5-7 days before you see the funds reflected in your account.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@kajalnaina.com.

Sale items (if applicable)

All orders placed during our sale may be returned and are subject to our standard returns policy as seen above.

Cancellations & Returns